At Orchard Solutions, we strive to ensure customer satisfaction. This Return Policy outlines the conditions under which returns, exchanges, or refunds may be accepted.

1. Return & Exchange Window

• Returns, exchanges, or refunds are available within 5 days from the date of purchase.
• Requests made after 5 days from the purchase date will not be eligible for return, exchange, or refund under any circumstances.

2. Eligibility Criteria

To be eligible for a return or exchange:

• The item must be unused, unworn, and in the same condition as received.
• The item must be returned in its original packaging, including all accessories, labels, and tags.
• Items purchased during a sale or promotional offer may not be eligible for return or exchange unless stated otherwise.
• Exchanges are accepted only for items found to be defective or damaged upon inspection.

3. Non-Returnable Items

• Certain categories of products may be exempt from returns or refunds.
• Such exemptions will be clearly communicated at the time of purchase.

4. Inspection & Approval

• Once a return or exchange request is approved and the item is received by Orchard Solutions, it will undergo a quality inspection.
• Customers will be notified via email regarding the receipt and inspection status of the returned or exchanged item.
• If the item passes the quality check, the return or exchange will be processed in accordance with our policies.

5. Final Decision

• Orchard Solutions reserves the right to accept or reject any return or exchange request based on the condition of the product and policy compliance.